Refund & Cancellation Policy

Residents pay maintenance, other charges and deposits directly to their society through the society’s UPI ID or bank account. CHSbook never receives that money, so we cannot refund or reverse it. For any refund or correction of dues, please contact your society’s committee or treasurer.

A new society uses CHSbook free for its first 3 months. We do not ask for payment details and nothing is charged automatically when the trial ends: the society decides whether to pay for a year. If it does not, access ends and it can ask for an export of its data within 60 days.

• A society admin can cancel at any time by emailing support@chsbook.in from their registered email address.
• Cancellation takes effect at the end of the current billing period. The society keeps full access until then, and no further invoices are raised.
• The society can ask for an export of its data within 60 days of the end of the service.

• Yearly plan: cancelled within 14 days of payment, the full amount is refunded. After 14 days, the unused full months are refunded on a pro-rata basis.
• Duplicate or wrong charges: any amount charged twice or in error is refunded in full.
• If we end the service without the society being at fault, we refund fees paid for the period after the end date.

Approved refunds are paid to the original payment method or the society’s bank account within 7 working days of approval. Bank processing can take a few more days. GST is adjusted with a credit note where applicable.

For billing questions write to support@chsbook.in.
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